Customer Experience Program Manager F - M - 5 Months Fixed-Term Contract H/F - Betclic Group

WE ARE BETCLIC

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

WHY JOIN US?

At Betclic, success comes from passionate and committed teams. Here's why you'll love working with us:

An international and creative environment where every project is an opportunity to innovate

Hypergrowth that brings new challenges and development opportunities every day

A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us.

A unique and friendly atmosphere, with 1,600 employees across 5 countries and our headquarters in Bordeaux

Are you passionate about sports and tech? Join us and help shape the future of online gaming!

ENTER THE GAME

As a Customer Experience Program Manager, you will join the Customer Experience team as part of a maternity leave replacement.

At the crossroads of Product, Product Ops and Experience, your role will be to structure, accelerate and align high-impact Customer Experience initiatives within product squads. You will play a key role in ensuring efficient execution, strong cross-team collaboration and consistency across product experiences.

YOUR ROLE WITHIN BETCLIC

In this role, your main missions will be:

Customer Experience Program Management

- Drive Customer Experience initiatives within Product squads (Onboarding, AI, etc.)
- Contribute to the structuring and definition of initiatives with Product, Design and Tech teams
- Support squads in prioritization, scoping and execution
- Ensure coordination across teams (Product, Tech, Design, Ops...)
- Facilitate communication and proactively remove blockers

Product Consistency & Delivery

- Ensure consistency of user experience across major product releases
- Structure and coordinate exploration phases with cross-functional Design teams
- Partner with designers to maintain coherent and seamless user journeys
- Support the rollout of initiatives across squads
- Ensure smooth collaboration and information flow with Go-To-Market teams (ASO, Marketing, Creative)

Operations & Ways of Working

- Contribute to structuring Customer Experience and Product practices and rituals
- Support team organization and operational efficiency (meetings, workflows, coordination)
- Contribute to operational management topics (budget tracking, internal organization, etc.)
- Act as a cross-functional facilitator between Product, Design, Tech and Business teams
- Contribute to the preparation of key internal events and deliverables

WHO ARE WE LOOKING FOR?

We are looking for passionate and curious professionals who bring kindness and a touch of enthusiasm!

This job is for you if:

- You have experience in a Product, Product Ops or Customer Experience environment
- You are used to working closely with product squads in agile environments
- You have strong skills in structuring, prioritization and execution
- You are able to align multiple stakeholders around shared goals
- You have excellent communication skills and a strong facilitation mindset
- You are comfortable working in a fast-paced, complex and evolving environment
- You have a strong sensitivity to UX / Customer Experience and product thinking (a plus)
- You speak English fluently

Fixed-term contract (5 months) , available immediately in Bordeauxor remote
Betclic Group - 117 Quai de Bacalan, 33300 BORDEAUX